|
 |
Services - Value Added Programs
Enrollment Forms
Covera provides a host of value added programs to credit unions at either no cost or very low cost. Choose the programs that meet your needs:
CAPtivate Program (Credit, Debit)
- Designed to assist credit unions by increasing the number of accounts activated
- Using parameters set by the credit union, Covera will call inactive cardholders to find out why the card hasn’t been activated and to encourage activation
- Use the information gathered to determine which inactive accounts to remove from card base
- Saves the credit union time and helps
to increase usage, leading to more income
- No cost
Chargebacks Program (Credit, Debit)
- Have Covera handle your cardholder disputes
- Available for credit unions on the pass through system with debit and internal credit cards as well as full service credit card programs
- Credit unions fax the member dispute letter
- Covera completes the process
- Cost according to agreement
Member Survey Program (Credit, Debit)
- Now available in online and print formats
- Customized card survey sent directly to credit union members
- Covera will analyze all results and generate a tailored report for your credit union
- Discover what enhancements your members want and more importantly, what they will use
- Use the opportunity to design your card programs to fit members’ needs, and add value
to differentiate your card program from all the rest
- No cost
Customized Reports
- Customized reports are generated for your credit union’s unique needs.
- Covera will pull components from our processors reports into one detailed report
- Available for credit, debit and ATM reports
Premium Transfer Program (Credit)
- Reward cardholders in good standing by transferring their credit card to a premium Gold or Platinum card
- Allows credit unions to determine qualifying cardholders to transfer up to a premium card
- Covera mails the premium card and transfers the account information and balances for each member
- Saves the credit union time, while rewarding members, building stronger member relationships, and potentially increasing the credit union card program income
- No cost
Portfolio Development Services (Credit, Debit)
- Consulting services designed to assist
credit unions in increasing their card portfolios:
- Analyzes programs' key indicators
- Interprets numbers to develop a plan
- Credit union program’s success
is monitored - suggestions are made to improve and retain market share, ensuring portfolio growth
- Proven track record of assisting credit unions in running successful card programs
|
|
Some files provided
on this web site are in Portable Document Format (PDF) which can be viewed
with Adobe Acrobat Reader.