The Help Desk is available Monday - Friday, 8:30am - 4:30pm, EST. We can be reached via e-mail or at 1-866-526-8372 , menu option #1.
In order to assist you more efficiently, we have provided the following Frequently Asked Support Questions.
How do I get MemberResource access?
In a quest for higher security standards, Covera has adopted new security measures to ensure the integrity of information for all our online customers. We have established secure passwords and instituted new procedures to manage online accounts for our web site.
Go to https://secure1.coverasolutions.com/ContactAdmin.aspx and enter your credit union's charter number. You may contact admins within your organization to assist with password resets, account activation/deactivation or if any of your contact information has changed.
How do I change my password?
Login to MemberResource and click on "User Preferences." Scroll down to "Change Password." Enter your Old Password and New Password. In "Re-Type New Password," re-type your new password to confirm it. Click on "Change Password." The next time you log in, use your new password.
When I enter my User ID and Password and click on Login, I get an error that says "Authentication Failed. Try Again."
Make sure you are using the correct User ID and Password. In most cases, your User ID and Password are in lower case letters.
When I enter my User ID and Password and click on Login, nothing happens.
In order to log in successfully, your computer's Time, Date, and Time Zone must be accurate. To check your Date/Time settings, click on Start, Settings, Control Panel, Date/Time. Make sure your date and time are correct, and that your Time Zone is set to Eastern Standard Time. After making necessary changes, click on the "Apply" button. You may also need to re-boot your computer in order for the Time Zone change to take effect.
When I enter my User ID and Password and click on Login, I get an error that says "Log In Error."
Security measures have been set up to allow a set number of failed log in attempts. If you are unable to log in successfully after several attempts, you will be locked out. Try again later.
When I go to Daily Activity Reports, I get an error "You are not authorized to view this page" or "Page cannot be displayed."
In order to access Daily Activity Reports, the Help Desk must receive authorization from your Client Support Representative. Contact your representative at 1-866-526-8372 and request access to Daily Activity Reports.
I am getting a general or unexplained error page.
First try to close and restart your browser. Then reload the website and log back in. Many times this will resolve session timeout issues. If you are still getting an error page, clear your browser cache and then re-load the website.
How to clear your cache in Internet Explorer: --> Tools --> Internet Options --> Under "Browsing History", click the "delete" button. Then navigate to the website.
How often does my password expire?
90 days
How do I turn off access to an employee who's no longer here?
An administrator will need to log into MemberResource and click on "Manage Users". Select the user you wish to delete, select the appropriate employment status and click "Remove Access Rights".